Privacy Policy

At KeystoneVoice.co, we believe your privacy is foundational — not an afterthought. This Privacy Policy explains what information we collect, how we use it, and the choices you have. Please read it carefully.

1. Who We Are

KeystoneVoice.co ("KeystoneVoice," "we," "our," or "us") operates the website located at keystonevoice.co and any related services, platforms, or applications (collectively, the "Services"). We are the data controller for the personal information described in this policy.

2. Information We Collect

2.1 Information You Provide Directly
We collect information you voluntarily provide when you:

• Create an account (name, email address, password)
• Complete a profile or form (organization name, role, contact details)
• Submit content, feedback, or support requests
• Subscribe to newsletters or communications
• Make a purchase or sign up for a paid plan (billing name, address, payment method — processed by our payment provider)

2.2 Information Collected Automatically
When you use our Services, we automatically collect certain technical data, including:

• IP address and approximate geographic location
• Browser type, operating system, and device identifiers
• Pages visited, time spent, links clicked, and referral URLs
• Cookie identifiers and similar tracking technologies
• Log data and error reports

2.3 Information from Third Parties
We may receive information about you from:

• Authentication providers (e.g., Google, Microsoft) if you choose to sign in via those services
• Analytics and advertising partners
• Publicly available sources

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Services
• Create and manage your account
• Process transactions and send related confirmations
• Respond to your inquiries and provide customer support
• Send administrative notices, updates, and security alerts
• Send marketing communications (where permitted and with your consent where required)
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations
• Conduct research and analytics to understand how our Services are used

4. Legal Bases for Processing (EEA / UK Users)

If you are located in the European Economic Area or United Kingdom, our legal bases for processing personal data include: (a) performance of a contract when we provide Services you requested; (b) our legitimate interests in operating and improving our business; (c) your consent where we rely on it; and (d) compliance with applicable law.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate and improve our Services and to deliver relevant content and advertising. You can control cookies through your browser settings and, where applicable, through our cookie preference center. Disabling certain cookies may affect the functionality of our Services.

6. Sharing of Information

We do not sell your personal information. We may share it with:

• Service Providers: vendors that help us deliver our Services (hosting, analytics, email delivery, payment processing) under confidentiality obligations
• Business Transfers: a successor entity in connection with a merger, acquisition, or sale of assets
• Legal Compliance: law enforcement or regulators when required by law or to protect our rights and users' safety
• With Your Consent: any other parties when you have explicitly authorized the disclosure

7. Data Retention

We retain your personal information for as long as necessary to provide our Services, fulfill the purposes described in this policy, and comply with our legal obligations. When information is no longer needed, we delete or anonymize it. You may request earlier deletion of your data as described in Section 9.

8. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, loss, destruction, or alteration. However, no method of internet transmission or storage is 100% secure. We encourage you to use a strong, unique password and to contact us immediately if you suspect unauthorized access to your account.

9. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Restrict or object to certain processing activities
• Data portability (receive a copy of your data in a machine-readable format)
• Withdraw consent at any time where processing is based on consent
• Opt out of marketing communications at any time via the "unsubscribe" link in our emails

To exercise any of these rights, contact us at: hello@keystonevoice.co

10. Children's Privacy

Our Services are not directed to children under the age of 13 (or 16 in certain jurisdictions), and we do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will delete it promptly. If you believe we may have collected such information, please contact us at hello@keystonevoice.co.

11. International Transfers

Your information may be transferred to and processed in countries other than your own. Where required by law, we use approved transfer mechanisms (such as Standard Contractual Clauses) to ensure adequate protection of your personal information.

12. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy periodically. When we make material changes, we will notify you by updating the effective date above and, where appropriate, by sending you an email notification. Your continued use of our Services after any update constitutes acceptance of the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

KeystoneVoice.co
Email: hello@keystonevoice.co
Website: keystonevoice.co